1. What is an aroma stone?

An aroma stone is a handcrafted plaster ornament that absorbs essential oils and slowly releases fragrance into small spaces.
It is decorative, reusable, and requires no electricity or heat.

2. How do I use the aroma stone?

Simply add 3–5 drops of essential oil to the back of the stone.
Let it absorb for a few seconds, then hang or place it where you like.

3. Where can I use it?

Our aroma stones are suitable for wardrobes, cars, bathrooms, office desks, and drawers.
They perform best in spaces under 10 m².

4. How long does the fragrance last?

The scent typically lasts around one week., depending on your environment.You can refresh it anytime with a few more drops.

It is designed to be a soft, subtle fragrance, not a strong room-filling scent.

5. Will the essential oil stain or damage the stone?

No — as long as you apply the oil to the back side.
We recommend avoiding the front decorative surface to preserve the design.

6. Is the product safe for kids and pets?

Yes. The aroma stone itself is safe and natural.
As with all essential oils, please keep bottles away from children and pets.

7. Are the products handmade?

Yes. Every aroma stone is:

• Hand-poured

• Hand-shaped

• Hand-painted

• Finished in small batches

Slight variations are normal and part of the handmade charm.

🟡 DIY KIT

8. What is included in the DIY kit?

Each DIY kit includes:

• 1 blank aroma stone

• Ribbon

• Pearls or decorative elements

• 2 paintbrushes

• 12-color acrylic paints

• Wooden display stand

• Optional essential oil (depending on set)

9. Do I need painting experience?

No. The kit is beginner-friendly.
Simply enjoy the soft, mindful painting experience at your own pace.

10. How long does it take to complete the DIY?

Most customers finish in 20–40 minutes.
You can paint slowly and enjoy the process of creating something beautiful.

🟡 SHIPPING & DELIVERY

11. Do you ship internationally?

Yes, we ship worldwide with free shipping.

12. How long does delivery take?

Typical delivery times:

• EU: 7–12 business days

• UK: 7–10 business days

• US / Canada: 7–12 business days

• Australia / NZ: 8–14 business days

13. Will I need to pay customs duties?

For most EU orders, customs fees are rare, especially for small gifts like aroma stones.
If applicable, the buyer is responsible.

🟡 RETURNS & REFUNDS

15. Can I return an order?

Yes. EU customers have a 14-day withdrawal right.
Products must be unused and in original condition.

16. What items cannot be returned?

• Used aroma stones

• Opened essential oils

• Painted DIY stones

• Custom or personalized items

• Sale items (if stated)

17. How do I request a return?

Simply email:
📩 jay123_2588@outlook.com

🟡 ORDER SUPPORT

18. Can I change or cancel my order?

Orders can be changed or cancelled within 12 hours after purchase.
After shipping, changes may not be possible.

19. My parcel seems delayed. What should I do?

Please email us — we’ll assist you immediately and help track your parcel.

20. I made a mistake in my address. Can you fix it?

Yes, if the order has not shipped yet.
Please contact us as soon as possible.

🟡 CONTACT

21. How can I reach customer support?

You can contact us anytime at:
📩 jay123_2588@outlook.com

We usually respond within 24 hours.